SRQ124705 - Servicemanager/ ITSM Engineer

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Servicemanager/ ITSM Engineer
The position 
The ITSM Engineer is member of the IT Services & Automation department which highly interacts and collaborates with several other departments and stakeholders across the global organisation in order to build, maintain and support the ITSM applications delivered globally. 

The ITSM Engineer acts as specialist aimed to support, solve incidents/problems and develop new functionalities on different applications provided by the department. 

The ITSM Engineer is responsible for the realization of the goals regarding the usability, stability, integration with other tooling and sustainability of the ITSM Applications provided by the department. The ITSM applications must be aligned with the global processes defined for IT Service Management. 

The ITSM Engineer works in a High-performing team which looks for fast delivery and improved quality by encouraging team members to work autonomously in order to achieve the established goals. 

An intrinsic drive to personal development in new specialties is key to success in the function. Being flexible and taking ownership forms the mind-set that is necessary for this function. Together with the team you are driving and initiating delivery innovation. The complexity of the job is in the constant balance between running and changing. 

The ITSM Engineer : 

• Possess technical and functional expertise on Microfocus Service Manager 
• Gives support to incidents and problems related to the Tooling 
• Has the skills to develop/maintain and implement (new) functionalities on the Tooling 
• Is able to communicate with end users in order to translate their needs into stories to be prioritized with the (delegated) Product Owner 
• Produces, updates and interprets functional and management reports 
• Identifies possibilities to improve operational processes, automate repetitive tasks and improve the performance and capacity of the infrastructure components of the solutions delivered by the department 
• Works towards a group shared goal. Once collective team decision have been taken, then he/she implements agreed actions to achieve the team goals 
• Challenges the status quo in order to be effective and innovative 
• Possess a basic mind-set of continues improvement, flexibility and taking ownership 
• Actively listens, respects and is non-judgemental about colleagues’ views, opinions, concerns and contributions 
• Is accountable for measuring the team’s members performance and take actions on the feedback received from the team 

Job requirements: 
Education/work and attitude level: 
HBO (higher professional education) /WO (university). Education in the IT field. 

• Knowledge and Experience with ITIL 
• A minimum of 2 years of proven experience on SCRUM and Agile methodology. 
• Experience in Software Development is a must. The candidate must show proven experience in coding. 
• Certified Functional, technical and development knowledge in the HP Service Management suite (Service Manager 9.52 or higher – Universal CMDB 11 or higher) 
• Hands on experience with Linux, OS level scripting, Java and Oracle DB 
• Excellent communication skills both verbal and written in English and Dutch 

Required working experience is 5 years. 

Language requirents (dutch/english) English and Dutch
Standplaats: Zeist
Inzet:  1-3-2019 t/m 31-12-2019 voor 36 uur per week
Engels CV, geen ZZP-er

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