SRQ126298 - Virtual Workspace Service Engineer 9030246

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Role: Virtual Workspace Service Engineer 

This engineering role is in the Shell Virtual Workspace Service (VWS) team, based in Rijswijk (NL). 
VWS provides a remote High-end Technical Workstation service to our technical users that is accessed through a high-end thin client protocol (HP RGS). It is a mixed environment of Linux and Windows based clients. The user access to the different desktops is managed using a session broker (Leostream). 
The VWS team is split in 3 teams (Operations, Engineering and Deployment) and currently consists of 16 people divided over 3 locations (Rijswijk, Houston and Bangalore). 

The primary role of the Virtual Workspace Service (VWS) engineer is to: 
As part of Engineering team develop and improve current and future VWS environment(s) on daily bases: 
• Expanding the service by developing new environments based on new technologies (Dev/Ops based work) 
• Improving/supporting current operational environment 
• Work on cloud related projects (AWS/Azure) focusing on visualization. 
• Assist/coach the Operations team with operating VWS specific services on a day-to-day basis. 

Technologies used (among others) 
• HPE Blades 
• Linux (RedHat) 
• Windows 7/10 
• KVM (Red Hat Virtualization) 
• 3PAR 
• Ansible 
• Zabbix 
• Leostream 
• Switches 

Special Challenges 
• Work fulltime (40 hours/week) and on-site 
• Candidates must be able to work independently and as part of a global team 
• Work effectively across cultural boundaries in a complex 24x7 environment 
• Staying focused and achieving results in an at times stressful and changing environment 
• Candidates must be able to balance operational service levels against above release management & project activities 

Experience and Qualifications required 
• Candidates must have a strong technical background in (technical) infrastructure service delivery on a global scale across Windows/Linux, high-performance computing and thin-client technologies (10+ years experience) 
• In-depth Windows and/or Linux OS knowledge required 
• Scripting/programming knowledge required (e.g. with either Perl, Python, Powershell, bash) 
• Platform/host virtualization knowledge required (RedHat Virtualization is prefered) 
• Network knowledge preferred 
• Leostream/HP RGS/Ansible/Zabbix knowledge preferred 
• Cloud knowledge preferred (AWS, Azure, Kubernetes, Docker) 
• Bachelor’s level education 
• An understanding of the Subsurface business, workflows, tools and processes would be a plus 
• ITIL IT management processes (ability to operate stringent Change, Incident, Problem, Request, Asset Management and Release Management regimes) 
• Ability to prioritize, and make appropriate trade-offs 
• Interface with customers, end-users and providers, maintaining effective relationships 
• Ability to identify and realize opportunities for improvement 
• Preferred Technical Project Lead experience, managing small projects involving multiple technical disciplines and/or participating in large projects delivering solutions for Upstream.

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